Questions for the Shopkeeper? 210-504-MMXV
$7.95 Domestic Flat Rate Shipping
Free Shipping on Orders over $250
Express Delivery available

“Handshake Guarantee. In short, there will never be a problem with workmanship or materials that we don’t make right, and we pledge hands-on personal attention to every customer’s satisfaction — our greatest priority.”

— MISSION MERCANTILE

Customer Service

Contact Mission Mercantile

Online orders and product details always available through our website, even when our Shopkeeper is fast asleep preparing for the new day ahead.

Phone and Chat hours

10am – 2pm CT Monday-Friday

Phone number: 210-504-6698

From our Mission Mercantile Family to yours, Happy New Year!

Address

Mission Mercantile
12951 Huebner Rd #780092
San Antonio, TX 78278

Inquiry to Shopkeeper

shopkeeper@missionmercantile.com

Our Commitment to Exceptional Service

No one cares more about what their products are made of than Mission Mercantile. But customer service is where we get to show what we are made of — and that is every bit as important. Like the heritage reflected in our products, we are dedicated in delivering a service experience inspired by an era that was personal and engaging.

Beyond the distinguished wares of skilled craftsmen whose personal reputation could not survive anything less than unfaltering excellence and durability in each item, the original mercantile stores were about the honest, unwavering diligence of the hands-on proprietor. They were about how his customers became as close as family, if not closer.

His word was his bond, his handshake was his contract, and unconditionally upholding that standard of service today is Mission Mercantile’s commitment to each and every customer who affords us the opportunity to earn his or her business with our products.

Lifetime Guarantee

If our workmanship or materials fail you at any time, let us know. We will make it right, guaranteed.

Mission Mercantile was founded to create and proudly stand behind our products, built by craftsmen using materials, that with proper use and care, will live on, passed down the generations as heirlooms enriched and refined with age and memories of past personal journeys.

Our Shopkeeper will personally assist you with determining the right resolution for your situation.

Because of the serious beating phones take, we are constantly in search of the perfect cradle to wrap our buttery leather around. Currently, our phone cases are constructed with a plastic shell. For this reason, all phones cases are not covered by our lifetime guarantee. If this shell should fail you in the first year, let us know we'll replace it.

We acquired Ellington Handbags in July, 2016. The 30-year history of the company involved a wide variety of materials and construction techniques. We do not have access to these materials and therefore will not be able to repair or replace an item you may have purchased in the past. We are committed to bringing back the best of the vintage Ellington bags, starting this year. All of these new (legacy inspired) designs, will be handcrafted in our own factory and will honor our lifetime guarantee. If you have a specific question about your Ellington bag, please do not hesitate to contact us.

Return or Exchange?

Our commitment to provide personalized service to each customer's request drives our desire to ensure we handle each return or exchange request with urgency and fairness.

Please contact our Shopkeeper for personal assistance in the exchange or return of your product directly purchased from Mission Mercantile.

We offer $7.95 returns on all domestic orders purchased directly from Mission Mercantile. Just contact the shopkeeper within 30-days of receiving your shipment and we'll send you a prepaid label to return your product(s). The purchase price will be refunded in the manner you paid for your order minus the $7.95 return postage. Original shipping costs cannot be refunded. If the product has been damaged or altered, which includes personalization, from its original condition, we won't be able to refund or exchange your purchase.

Be sure you inspect, measure, and consider how your purchase fits your mission in the first 30 days. After this trial period, items cannot be returned, exchanged or refunded. If you have any questions before you purchase or after you receive your leather, just contact us via chat, phone or email and we'll be glad to assist you.

Our caring team checks every item that ships to insure you receive your order as placed and in top condition. If you find an issue with your delivery, let us know immediately. If the product has a defect or is not functioning as promised, we'll take care of it.

Should you reside outside the Continental US, we are happy to assist in a return or exchange within 30-days. International customers are responsible for return shipping, applicable duties/taxes/fees. If an exchange is requested, any additional shipping cost and applicable duties/taxes/fees are the responsibility of the customer.

If you'd like to exchange your product for a different color, size, or something different altogether, contact the shopkeeper. We'd consider it an honor to answer your questions and get you exactly what you want. If you contact us within 30-days of receiving your product, the return will be $7.95 and you will responsible for 1-way shipping of your exchanged item. Our shopkeeper can review the process and explain all shipping charges.

Sale or discounted item purchases are final and do not qualify for the returns and exchange agreement listed above. Please consider your purchase with this in mind. See specific details on the offer or restrictions on the Trading Post listing. From time to time, we may offer merchandise that is not considered first quality. Those items will be clearly marked with the details regarding the reason for discount. Otherwise, all items listed for discount are top quality. If you experience any issue with the construction, function, or workmanship of sale items, please let us know within the first 30 days, we'll take care of it.

Please contact the retailer for any products purchased directly from an independent retail store.

Repairs

If your Mission Mercantile product requires a little tender care or a full-scale repair no one is more eager or better equipped to get the job done than us. To let us know what needs attention, please contact our Shopkeeper. Ellington Handbag items not handcrafted in our factory cannot be repaired. We no longer have access to the materials, trimmings, and hardware used in the construction of these designs over the past 30 years. Please see explanation in the "Lifetime Guarantee" section found above.

Shipping

Free and Flat Rate Shipping

Goods delivered free of charge within the lower 48 on orders over $250. Flat rate charge of $7.95 for orders within the lower 48 under $250. Free and flat rate orders shipped by UPS Ground.

UPS is unable to deliver shipments to a PO Box. Please use a physical address. Should you need assistance, please contact the Shopkeeper.

Free and Flat Rate shipping orders received are processed and shipped within two Business Days.

Expedited Shipping

Expedited shipping fees are based on total merchandise ordered, speed of shipment and destination. Charges are calculated by carrier and available for review and selection during the check out process.

  • Options (Next Day and 2nd Day)
  • Orders received by 12pm CT ship same day. Orders received after 12pm CT processed next business day.
  • Orders not fulfilled or shipped weekends or holidays.

International Shipping (Includes Hawaii, Alaska and Puerto Rico)

International orders are calculated by carrier during the checkout process and will vary by speed of shipment, total merchandise ordered and final destination.

  • Orders received by 12pm CT ship same day. Orders received after 12pm CT processed next business day.
  • Orders not fulfilled or shipped weekends or holidays.

Please note that any order shipped outside the United States is subject to import taxes and duties of destination country. As the recipient of the order, you are the importer and subject to all applicable laws and regulations for the destination country.

The international carrier, upon delivery of your order, will collect any applicable import taxes or duties. These charges are separate from the shipping fees incurred at checkout of your order with Mission Mercantile.

Gift Certificates

Not sure which ware to get that Mission Man or Woman? Gift certificates are available here, just in time for the holidays.

Corporate Gifts

Contact the Shopkeeper for info on how to be the hero at your place of business.

Registry and Wedding Party Gifts

Congratulations are in order. Tell us how we can make the day extra special. (Sorry, but we don’t do catering.)

Privacy Policy

What we cherish is personal integrity.

There is no higher priority at Mission Mercantile than our customers, their satisfaction, and the trust they place in us to deliver remarkable products and commensurate service at all times, without exception. Our way of doing business is based on the handshake principle of direct, open, and fair dealing — a value system we stand behind not only in terms of every product we make but also in terms of protecting your personal information and inherent right to privacy.

We do not divulge your information to outside parties and never will. We collect your information only to fulfill orders or customize the shopping experience where applicable and do everything within our power to keep that information 100% confidential and secure.

If you no longer wish to receive email updates from Mission Mercantile‚ simply use the unsubscribe link available at the bottom of each correspondence. Our Shopkeeper is also available to personally answer any questions or concerns you may have about our privacy policy — and, as always, we thank you for the honor of earning your business.

Unlocking the Past

Sold in mercantile stores and commonly found in both cabinetry and door locks from America’s early colonial period up until the early 20th century, skeleton or “lever lock” keys and their locks were typically made of brass, although sometimes pewter.

These days, vintage lever lock keys are associated with fine cabinetry, and though generally referred to as “skeleton keys” in part because of their lean, skeletal appearance, technically speaking a skeleton key is a specific type of bit or barrel master key designed to pass the wards of many different locks. But their beautiful, antique simplicity has turned them into keepsake collectibles worn as jewelry or displayed as art.