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210-504-6698 | Ships FREE in 48 hrs | Lifetime Guarantee | Buy Now Pay Later Options
There’s no need to wait weeks (or longer) for claims to be processed by shipping carriers. For only 2% of the contents value, 100% protect your parcel and receive our absolutely No Hassle refund or replacement right away.
We reserve the right to classify this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement right away.
Please immediately contact us at email@example.com or 210-504-6698 if your items have arrived damaged or if something is missing. Submit photographic evidence of tampered items.
If your parcel is lost or damaged, please contact us at firstname.lastname@example.org from the email address you used to place your order. A member of our customer service team will happily assist you within 1-2 working days. What to include in your claim:
We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.
By selecting Navidium shipping protection, you agree to these terms.
We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.
This is our in-house protection policy. Navidium shipping protection is non-refundable.
We will diligently follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take up to 6-8 weeks and is at the discretion of the courier.
If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.